Frequently Asked Questions
What power tools are there?
- Power tools can be classified in the following basic types according to their application range:
- Drilling tools
- Screw driving tools
- Sawing tools
- Routing tools
- Planing tools
- Sanding tools
- Striking tools
- Joining tools
- In addition to this, there are power tools for special applications and combination types. Please see the link.
Where can I have my tools repaired?
You can send your faulty tool directly to our Service Centers.
If you wish to send an item to us directly, it is important that a copy of your proof of purchase, such as the Sales Invoice and the Warranty Card . Alternatively you may contact us as follows:
+63(2) 532-3232 , +63(2) 534-3434
+63(2) 534-3333, +63(2) 534-5110
Operating hours:
Mon – Fri: 9:00am – 6:00pm
Sat – 9:00am – 3:00pm
email:
se*****@el************.com
How about repairs outside of the warranty period?
We will send a cost estimate for all repairs other than those covered under warranty. Here you will have the option to
1). Proceed with the repair
2). Have it returned in an unrepaired state
How do I purchase Spare parts?
- Contact our Authorized Service Center. See our Service Centers for contact information.
What is the difference between a spare part and an accessory?
Spare parts are the essential parts of a power tool. They are basic equipment, without which it would not be possible to operate the tool.
Spare parts include: toothed belts, screws, yokes and carbon brush sets.
Accessories are function-enhancing attachments or add-ons, without which a power tool still operates normally, and include saw blades, cases, auxiliary handles, sanding paper and drill bits.
What is the difference between Inverter and Transformer Type Welding Machine?
- Inverter is light , portable and easy to transport.
- Inverter has low power consumption.
- Inverter does not affect the quality of electricity on the environment you are working on.
- Inverter has low power usage in generator sets.
If I didn't find the unit or item I am looking for in your website, can you still assist me to find what I am looking for?
Yes, we are more than happy to help you look for the items with the resources that we have , kindly give us a call for better assistance.
How do I have a product question answered?
For better assistance you can call us directly to our hotline numbers.
+63(2) 532-3232
+63(2) 534-3434
+63(2) 534-3333
+63(2) 534-5110
If you can’t find the answer you’re looking for, we are ready to help! Please contact us using the form below.
